The Governing Board believes that the quality of the educational program can improve when the district listens to concerns, considers differences of opinion, and resolves disagreements through an established, objective process.
The Board encourages concerned citizens to resolve problems early and informally whenever possible. If a problem remains unresolved, a formal complaint may be submitted in accordance with appropriate district procedures. Complaints will be investigated and every attempt will be made to resolve the issue at the school level. If the complaint cannot be resolved, appeals may be made to a district level administrator, Superintendent and the Governing Board. BP 1312.1
Procedures for complaints concerning district employees are specified in district regulation AR 1312.1. Procedures for complaints concerning instructional materials are provided in district regulation AR 1312.2
Uniform Complaint Process
The Cucamonga School District has primary responsibility to ensure compliance with state and federal laws and regulations governing educational programs. The District’s Uniform Complaint Procedures are used to investigate and seek to resolve any complaints alleging:
Complaints will be investigated and resolved within 60 days of the District’s receipt of the complaint. Complaints alleging discrimination must be filed within six (6) months from alleged occurrence or when knowledge was first obtained.
Williams Complaint Procedures
State law requires notices be posted in each classroom in the district and complaint forms be available at each school regarding whether 1) there are sufficient textbooks and instructional materials available, 2) school facilities are clean, safe, and maintained in good repair, 3) or teacher vacancies exist or teachers are misassigned at the school. A complaint about any of these issues is called a “Williams” complaint after the name of a statewide lawsuit alleging inadequacies in schools. Parents/Guardians should contact their student’s school principal if the notice is not posted or to obtain a complaint form to file a formal Williams complaint. AR 1312.4